{"id":13055,"date":"2024-12-24T09:43:06","date_gmt":"2024-12-24T09:43:06","guid":{"rendered":"https:\/\/fine-lens.com\/?page_id=13055"},"modified":"2025-04-29T17:30:12","modified_gmt":"2025-04-29T09:30:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fine-lens.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13055\" class=\"elementor elementor-13055\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02dc706 e-con-full elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"02dc706\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69ecb67 elementor-widget__width-initial elementor-absolute elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"69ecb67\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"color: #ffffff;\">FAQs<\/span><\/h1><h4>Check out our FAQs and search for answers<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-937c5f9 elementor-widget elementor-widget-image\" data-id=\"937c5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"710\" src=\"https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs.png\" class=\"attachment-full size-full wp-image-13056\" alt=\"FAQs\" srcset=\"https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs.png 1920w, https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs-1000x370.png 1000w, https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs-1024x379.png 1024w, https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs-768x284.png 768w, https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs-1536x568.png 1536w, https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs-600x222.png 600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a19fc40 e-flex e-con-boxed e-con e-parent\" data-id=\"a19fc40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4504ee9 elementor-absolute elementor-hidden-desktop elementor-hidden-tablet elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4504ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"color: #ffffff;\">FAQs<\/span><\/h1><h4>Check out our FAQs and search for answers.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95263ae elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"95263ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"375\" height=\"590\" src=\"https:\/\/fine-lens.com\/wp-content\/uploads\/2024\/12\/FAQs-phone.png\" class=\"attachment-full size-full wp-image-13080\" alt=\"FAQs-phone\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba92749 e-flex e-con-boxed e-con e-parent\" data-id=\"ba92749\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efe3497 elementor-widget elementor-widget-heading\" data-id=\"efe3497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1baa98a elementor-widget elementor-widget-text-editor\" data-id=\"1baa98a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><b>Fine-Lens<\/b><\/strong>\u00a0FAQs\u00a0can help you answer any questions you have, or you can use our website for more information. For immediate assistance, please contact us at <span style=\"color: #3366ff;\"><strong><b>finelensess@gmail.com<\/b><\/strong><\/span>\u00a0or <span style=\"color: #3366ff;\"><strong><b>seasonbcy@jiachenoptical.com<\/b><\/strong><\/span>\u00a0or <span style=\"color: #3366ff;\"><strong><b>WeChat:Fine-Lens<\/b><\/strong><\/span>\u00a0to speak to one of our representatives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e3f889 elementor-widget elementor-widget-text-editor\" data-id=\"6e3f889\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong><b>We look forward to working with you to meet all your industrial lens needs, now and in the future!<\/b><\/strong><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99eec7b elementor-widget elementor-widget-qi_addons_for_elementor_faq\" data-id=\"99eec7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qi_addons_for_elementor_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-faq qodef-qi-clear qodef-behavior--none qodef-layout--simple qodef-style--standard\">\n\t<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow to choose the right industrial lens for my application?\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>You can provide the parameters you need, such as sensor size(chip size), field of view(FOV), magnification(Mag.), object distance, working distance(WD), focal length, aperture(F No.) and the camera model you are using. We will have a professional technical team to recommend the best lens for you. If you have any questions about the parameters, you can also contact us directly.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tCan I request customized services?\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>We will do our best to meet the needs of all customers. You can provide the required parameters and customize through the product details page or contact our customer service team. <strong>Click here to learn more<\/strong><\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tI can not find the product I need.Can it still be purchased through Fine-Lens?\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Of course. Many of our products are not listed on the website. Please contact our customer service team. They can help you order the products you need.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tCan I request a sample for testing before bulk purchase?\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>According to our sample policy (deposit system, testing cycle, etc.), we need to sign a \"sample application\" form with you. Please contact our customer service for details about the process.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tCan I change my delivery address or delivery method?\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Once the order is packed, you will not be able to change the delivery address. If you have not completed the payment, you need to cancel the order and re-order the goods with the correct address. If you have already completed the payment, please contact our customer service team or online customer service to make changes.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow can I get a quote?\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>Contact us by email:<strong>finelensess@gmail.com<\/strong>\/<strong>seasonbcy@jiachenoptical.com<\/strong> or WeChat:<strong>Fine-Lens<\/strong>.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tAbout delivery time\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>It depends on your product type, order quantity and our inventory. Generally speaking, after the contract is signed and confirmed by both parties, if the product is available, we will arrange delivery within 3 days for quantities less than or equal to 20 pieces. We will arrange delivery within 5 days for quantities greater than 20 pieces.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tAbout logistics selection and cost\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>It depends on the weight, volume and quantity of the product. We provide FOB price. Logistics costs are generally paid by customers. If you have your own logistics choice, you can also contact us.<\/p>\t<\/div>\n<\/div>\n<h3 class=\"qodef-e-title-holder\">\n\t<span class=\"qodef-e-title\">\n\t\t\t\tHow do I return an item?\t<\/span>\n\t<\/h3>\n<div class=\"qodef-e-content\">\n\t<div class=\"qodef-e-content-inner\">\n\t\t<p>You can contact us through our online customer service or by email at <strong>seasonbcy@jiachenoptical.com<\/strong>. We accept returns or exchanges based on the condition of the product. Shipping and handling charges for returns are non-refundable. Unfortunately, we cannot accept returns of used or damaged merchandise. For more information, please refer to our <a href=\"https:\/\/fine-lens.com\/index.php\/return-policy\/\"><strong>Return Policy<\/strong><\/a>.<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How to choose the right industrial lens for my application?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can provide the parameters you need, such as sensor size(chip size), field of view(FOV), magnification(Mag.), object distance, working distance(WD), focal length, aperture(F No.) and the camera model you are using. We will have a professional technical team to recommend the best lens for you. 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For more information, please refer to our <a href=\\\"https:\\\/\\\/fine-lens.com\\\/index.php\\\/return-policy\\\/\\\"><strong>Return Policy<\\\/strong><\\\/a>.<\\\/p>\"}}]}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aebbbe e-con-full e-flex e-con e-parent\" data-id=\"7aebbbe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:12915,&quot;url&quot;:&quot;https:\\\/\\\/fine-lens.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/message-new2.png&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t<div class=\"elementor-element elementor-element-4398156 e-flex e-con-boxed e-con e-child\" data-id=\"4398156\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-895ec56 elementor-widget elementor-widget-heading\" data-id=\"895ec56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Any  Questions? <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7948856 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7948856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Please provide us with the information below to complete your request. Simply leave your email or phone number in the contact form and we will send you detailed information and quotes on our various products!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b2a6b5 elementor-widget elementor-widget-qodef_cf_7\" data-id=\"5b2a6b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"qodef_cf_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"qodef-contact-form-7 qodef-contact-form-7-0\">\n    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12882-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12882\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/13055#wpcf7-f12882-o1\" method=\"post\" class=\"wpcf7-form init default\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12882\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12882-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"qodef-two-columns-50-50\">\n<div>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/div>\n<div class=\"qodef-two-columns-50-50-inner\">\n<div class=\"qodef-column\">\n<div class=\"qodef-column-inner\">\n<span class=\"wpcf7-form-control-wrap\" 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