{"id":27556,"date":"2025-04-29T17:27:16","date_gmt":"2025-04-29T09:27:16","guid":{"rendered":"https:\/\/fine-lens.com\/?page_id=27556"},"modified":"2025-04-29T17:27:30","modified_gmt":"2025-04-29T09:27:30","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/fine-lens.com\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<h2><strong><b>Return &amp; Refund Policy<\/b><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><strong><b>Return a Product<\/b><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>We are committed to making sure you are completely satisfied. We have a 30-day return policy, if by chance you would like to return a stock product within 30 days after receiving, all we ask is the following:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Obtain a return shipping label by emailing our customer service department <span style=\"color: #3366ff;\"><strong>seasonbcy@jiachenoptical.com<\/strong><\/span>.<\/li>\n<li>Return products with original packaging, print the return shipping label and put it into the shipping carton.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Additional Details<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.<\/li>\n<li>The return shipping labels are valid 5 days from the issue.<\/li>\n<li>All returned products are subject to inspection. Products displaying use, misuse, or other damage will not be accepted.<\/li>\n<li>After the returned products pass the inspection, we will send you new products or a refund. It will take about 5 business days to receive the refund.<\/li>\n<li>Items sent back to us without first requesting a return will not be accepted.<\/li>\n<li>Please note that custom or made-to-order products are non-cancellable and non-returnable, except if the product is defective.<\/li>\n<li>Shipping and handling charges will not be refunded.<\/li>\n<li>Return shipping labels are valid 20 days after receiving. After 20 days, unless otherwise provided in a specific warranty, only products found to be defective are accepted for repair or replacement for a period of one year from the invoice date.<\/li>\n<li>Select products do not qualify for a refund based on usage.<\/li>\n<li>All products in the store can be made, however, some products are out of stock. Please contact us without hesitation and we will speed up the production for you.<\/li>\n<li>If the return is for personal reasons, only the payment for goods can be refunded, and the buyer needs to pay the round-trip freight, taxes, and customs taxes.<\/li>\n<li>If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.<\/li>\n<li>If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.<\/li>\n<li>You can always contact us for any return question at <span style=\"color: #3366ff;\"><strong>seasonbcy@jiachenoptical.com<\/strong><\/span>.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy &nbsp; &nbsp; Return a Product &nbsp; &nbsp; We are committed to making sure you are completely satisfied. We have a 30-day return policy, if by chance you would like to return a stock product within 30 days after receiving, all we&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27556","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy - Fine-Lens<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fine-lens.com\/index.php\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Fine-Lens\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refund Policy &nbsp; &nbsp; Return a Product &nbsp; &nbsp; We are committed to making sure you are completely satisfied. 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