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FAQs

Check out our FAQs and search for answers

FAQs

Check out our FAQs and search for answers.

Frequently Asked Questions

Fine-Lens FAQs can help you answer any questions you have, or you can use our website for more information. For immediate assistance, please contact us at finelensess@gmail.com or WhatsApp:Fine-Lens or WeChat:Fine-Lens to speak to one of our representatives.

1.  How to choose the right lens?

We provide a guide on lens selection. If you need more information, please click here: Lens Selection Guide

2. How to track my order status?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

3. What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.If you have other payment methods please contact us.

4. Does Fine-Lens have a catalog?

All of our products are custom made to customer's specifications.Our Fine-Lens manufacturing and assembly teams are qualified to handle special requests from design, lens assemblies to optical components.Fine-Lens is capable of producing custom optics that exceeds the specifications of most catalog products. Feel free to consult with our sales engineers for additional information.

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5. What is your typical lead-time?

We strive for balance between lead time and cost effectiveness to create the highest quality part for our customers. There are many factors that can affect lead time such as, complexity, materials, size, quantity, if assembly is needed, and nature of tooling requirements etc. Therefore, lead time can vary for each order. Generally, it can take anywhere from 2 weeks to 6 weeks. Usually for new orders, standard lead-time is about 4-6 weeks. For repeat orders, the lead-time can be sharply reduced to 2 weeks. The actual lead-time can be negotiated at the time of order. Please check with your sales engineers for additional information.

6. Where can I send RFQ?

If you have any parts that need quotation, please E-mail (finelensess@gmail.com) or WhatsApp:Fine-Lens with the following information:

-Purchasing Contact Information
  • Full Name
  • Phone Number
  • E-mail Address
-Technical Contact Information
  • Full Name
  • Phone Number
  • E-mail Address
  • Quantities of interest
  • Preferred delivery schedule
We look forward to working with you to meet all your industrial lens needs, now and in the future!

Any Questions?

Please provide us with the information below to complete your request. Simply leave your email or phone number in the contact form and we will send you detailed information and quotes on our various products!