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Return Policy

Return & Refund Policy

 

 

Return a Product

 

 

We are committed to making sure you are completely satisfied. We have a 30-day return policy, if by chance you would like to return a stock product within 30 days after receiving, all we ask is the following:

 

 

  1. Obtain a return shipping label by emailing our customer service department seasonbcy@jiachenoptical.com.
  2. Return products with original packaging, print the return shipping label and put it into the shipping carton.

 

 

Additional Details

 

 

  1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  2. The return shipping labels are valid 5 days from the issue.
  3. All returned products are subject to inspection. Products displaying use, misuse, or other damage will not be accepted.
  4. After the returned products pass the inspection, we will send you new products or a refund. It will take about 5 business days to receive the refund.
  5. Items sent back to us without first requesting a return will not be accepted.
  6. Please note that custom or made-to-order products are non-cancellable and non-returnable, except if the product is defective.
  7. Shipping and handling charges will not be refunded.
  8. Return shipping labels are valid 20 days after receiving. After 20 days, unless otherwise provided in a specific warranty, only products found to be defective are accepted for repair or replacement for a period of one year from the invoice date.
  9. Select products do not qualify for a refund based on usage.
  10. All products in the store can be made, however, some products are out of stock. Please contact us without hesitation and we will speed up the production for you.
  11. If the return is for personal reasons, only the payment for goods can be refunded, and the buyer needs to pay the round-trip freight, taxes, and customs taxes.
  12. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  13. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
  14. You can always contact us for any return question at seasonbcy@jiachenoptical.com.